FAQ - Contacting UI

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File a claim for Unemployment Insurance (UI) benefits using one of the following methods:

Note: When filing a new claim through UI Online, some customers will be instructed to fax or mail their UI application to the EDD. If this occurs, the paper Unemployment Insurance Application, DE 1101I, will display. For faster and more secure processing, fax the completed form to the number listed on the form. If you decide to mail your UI application, use the address on the form and allow additional time for processing.

The fastest way to reopen your claim is with UI OnlineSM. You may also reopen your claim by calling our toll-free phone number.

The process for reopening your claim is the same process used to file a new claim. A new or reopened claim takes effect the Sunday of the week you contact the Employment Development Department (EDD). This means you must contact the EDD during the first week you want to claim benefits.

If you stop filing your weekly claims (even for one week), your Unemployment Insurance (UI) claim becomes inactive. If you want to start claiming again, you must first reopen your claim by reapplying for UI benefits. You can reopen your claim any time during your 52-week benefit year for regular UI claims. If your benefit year has ended, you must apply for a new claim.

The best way to get answers to your unemployment questions is to:

  • Locate the information in the Unemployment Insurance FAQs
  • Contact UI either online or by phone
  • Mail a letter to:
    Employment Development Department
    PO Box 826880 – UIPCD, MIC 40
    Sacramento, CA 94280-0001

Benefit payment information is available using our automated phone system and you will need a Personal Identification Number (PIN) to access your information. You create your PIN using the automated phone system.

Payment information is available Monday through Saturday from 6 a.m. to midnight and Sunday from 6 a.m. to 9 p.m. (All times are Pacific Time.)

If you have not received your payment or any response from the Employment Development Department (EDD) within 10 days of submitting your Continued Claim certification, contact the EDD.

When our phone systems receive too many calls the phone network becomes temporarily overloaded. If that occurs, you will hear a message that states, “We are currently receiving more calls than our system can handle. Please try again later.” This tends to happen between 8 a.m. and 8:30 a.m., and is also likely to occur on our busiest days (Mondays, and days after a holiday).

Once you have reached our phone system, and you make the menu selections to speak to a representative, the system routes your call to the location with the shortest wait time. However, if it appears that your call cannot be answered within 10 minutes because of the number of callers already waiting, you will hear a message advising you to call back later. To avoid this possibility, you may want to call on Wednesday or Thursday, which are our least busy days.

Statewide increased demand for Unemployment Insurance services, seasonal fluctuations and holidays contribute to a longer wait time when calling the Employment Development Department (EDD). We understand that your time is valuable and the EDD is making every effort to shorten the time you must wait for service.

You can avoid phone wait time by filing your claim online.

There are four ways you can report an address or phone number change:

  1. Online: The fastest way to update your address or phone number is through UI OnlineSM. Any updates you make through UI OnlineSM will take effect immediately. You can update your contact information using UI OnlineSM 24 hours a day, 7 days a week.
  2. Mail - Continued Claim Form: On the bi-weekly certification, Continued Claim Form, DE 4581, mark the box on question 8, and complete Section D on the reverse side of form. You cannot change your address if you are using the EDD Tele-CertSM certification method.
  3. Phone: You can also report an address or phone number change by phone. Contact UI and we will change your address while you’re on the phone. To protect your privacy, be prepared to provide claim verification information.
  4. Mail - Letter: Write us a letter and include the following information:
    • Your name
    • Social Security number
    • New address and/or phone number
    • Your signature

    Mail the letter to:
    UI Consolidated Service Center - North
    PO Box 269017
    Sacramento, CA 95826

    OR

    UI Consolidated Service Center - South
    PO Box 19010
    San Bernardino, CA 92423

Currently we do not have the ability to process these types of claims online. Military, federal, out-of-state and claims initiated by an employer or union require special filing procedures.

Generally, a telephone number will be left to return the call. If the interviewer did not leave a number, or the number is misplaced, Contact EDD. After contacting EDD, tell the Department representative that it is necessary to talk to the interviewer who is working on the claim. Claimants should be prepared to give his or her name and Social Security number to the Department representative. The representative will locate the appropriate interviewer.

Contact EDD immediately.

Contact EDD immediately.

The EDD is committed to outstanding customer service and values its customers' opinions. Use any one of the following options to provide comments:

  • Use Ask EDD. Select “Unemployment Insurance,” “Other,” and “Suggestions, Complaints, or Comments.”
  • Use the Internet comment, complaint, or suggestion form on this website.
  • Call EDD and request to speak to a supervisor or manager.
  • Mail a letter to:
    Employment Development Department
    PO Box 826880 – UIPCD MIC 40
    Sacramento, CA 94280-0001

You may submit your request online through Ask EDD. We will mail a paper copy of the requested information to you within 10 business days. Select “Unemployment Insurance,” “Other,” and “Print Out of Claim.”

You may also call EDD and request a copy of your claim records.

A Notice of Overpayment is mailed to claimants who have been paid benefits they were not eligible to receive. The notice shows the amount of overpayment and penalties, if any. In addition, the notice explains why you were overpaid and provides information about your appeal rights.

Contact EDD for a more complete explanation.

You may make your payment by mail, by phone, or online. Review the How to Pay Benefit Overpayments page for specific details.