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Employment Development Department
Employment Development Department

Understanding Messages Displayed on a Duplicate (Reissued) Continued Claim Form

If the certification is incomplete (e.g., did not answer a question), missing information (e.g., did not enter wage information), or completed incorrectly (e.g., answered yes and no to the same question), the EDD will mail a duplicate (reissued) Continued Claim form with a message explaining why the original form could not be processed and advising you to certify again or contact the Department.

If you receive a duplicate (reissued) Continued Claim Form (DE 4581), submit the corrected certification to the EDD as soon as possible through UI OnlineSM, EDD Tele-CertSM or by mail.

The information below provides an explanation of these messages, what you need to do to provide the correct or missing information on your Continued Claim Form (DE 4581), and how to avoid payment delays caused by common errors.

Duplicate Continued Claim Form Messages

Continued Claim Form Message Explanation What You Need to Do
THIS IS A DUPLICATE CLAIM FORM. ON YOUR ORIGINAL FORM, ONE OR MORE ANSWERS WERE INCOMPLETE OR MARKED BOTH YES AND NO. PLEASE COMPLETE THE ENTIRE FORM. SIGN AND MAIL IMMEDIATELY BUT NO LATER THAN MM/DD/YY. The EDD’s electronic scanners could not identify which yes or no box was marked on your last claim form or you answered both “yes” and “no.” Be sure to answer every question for each week displayed on the form by completely filling in the box with blue or black ink and only answer “yes” or “no” as appropriate.
THIS IS A DUPLICATE CLAIM FORM. ON YOUR ORIGINAL CLAIM FORM, THE WAGES (6A) AND/OR EMPLOYER INFORMATION (6B) WAS EITHER INCORRECT OR INCOMPLETE. PLEASE LOOK CAREFULLY AT THE DATE EACH WEEK BEGINS AND ENDS AND COMPLETE ALL INFORMATION REQUESTED ACCORDING TO THESE DATES. PLEASE COMPLETE THE ENTIRE FORM. SIGN AND MAIL IMMEDIATELY BUT NO LATER THAN MM/DD/YY. You answered Yes to question number 6 and did not provide your gross wages and/or last employer information. Be sure to answer every question for each week displayed on the form by completely filling in the box with blue or black ink.

If you physically worked within a week(s), you must complete ALL the fields under 6a and 6b for the week(s) including the Employer’s Name, mailing address, and zip code.

Refer to question 6 on Understanding the Continued Claim Certification Questions.
THIS IS A DUPLICATE CLAIM FORM. ON YOUR ORIGINAL FORM, THE WAGES (6A) AND/OR DATES WORKED (6B) WAS INCOMPLETE OR DID NOT CORRESPOND WITH THE WEEKS SPECIFIED BELOW. PLEASE LOOK CAREFULLY AT THE DATE EACH WEEK BEGINS AND ENDS. PLEASE COMPLETE THE ENTIRE FORM. SIGN AND MAIL IMMEDIATELY BUT NO LATER THAN MM/DD/YY. You answered Yes to question number 6 and did not provide your gross wages and/or the date you last worked in section 6b or the date entered was not within the week(s) displayed on the claim form. Be sure to answer every question for each week displayed on the form by completely filling in the box with blue or black ink.

If you physically worked within a week(s), you must complete ALL the fields under 6a and 6b for the week(s) including posting the last day you physically worked within the week(s).

Refer to question 6 on Understanding the Continued Claim Certification Questions.
THIS IS A DUPLICATE CLAIM FORM. ON YOUR ORIGINAL FORM, THE "TOTAL HOURS WORKED" (6B) WAS INCOMPLETE OR INCORRECT. THE "TOTAL HOURS WORKED" EACH WEEK IS REQUIRED REGARDLESS OF HOW YOU ARE PAID. PLEASE COMPLETE THE ENTIRE FORM. SIGN AND MAIL IMMEDIATELY BUT NO LATER THAN MM/DD/YY __________________. You answered Yes to question number 6 and did not provide the total hours worked in section 6b. Be sure to answer every question for each week displayed on the form by completely filling in the box with blue or black ink.

If you physically worked within a week(s), you must complete ALL the fields under 6a and 6b for the week(s) including posting the total hours worked within the week(s).

Refer to question 6 on Understanding the Continued Claim Certification Questions.
THIS IS A DUPLICATE CLAIM FORM. ON YOUR ORIGINAL FORM, IT IS UNCLEAR WHO WAS YOUR VERY LATEST EMPLOYER FOR THESE WEEKS. PLEASE REPORT ALL WAGES EARNED (6A) EACH WEEK, BUT ONLY COMPLETE INFORMATION REQUESTED (6B) FOR YOUR VERY LAST EMPLOYER EACH WEEK. PLEASE COMPLETE THE ENTIRE FORM. SIGN AND MAIL IMMEDIATELY BUT NO LATER THAN MM/DD/YY. You answered Yes to question number 6 and entered information in section 6b, but the EDD could not identify who your last employer was for that week(s). Be sure to answer every question for each week displayed on the form by completely filling in the box with blue or black ink.

If you physically worked within a week(s), you must complete ALL the fields under 6a and 6b for the week(s). It is important to write clearly and provide all information needed.

Refer to question 6 on Understanding the Continued Claim Certification Questions.
THIS IS A DUPLICATE CLAIM FORM. ON YOUR ORIGINAL FORM, THE "REASON NO LONGER WORKING" (6B) WAS INCOMPLETE. PLEASE COMPLETE THE ENTIRE FORM. SIGN AND MAIL IMMEDIATELY BUT NO LATER THAN MM/DD/YY. You answered Yes to question number 6 and did not provide the reason you were no longer working in section 6b for each week displayed on the claim form. Be sure to answer every question for each week displayed on the form by completely filling in the box with blue or black ink.

If you physically worked within a week(s), you must complete ALL the fields under 6a and 6b for the week(s) including stating the reason you were no longer working. If you are still working indicate whether you are still working part-time or returned to full-time work.”

Refer to question 6 on Understanding the Continued Claim Certification Questions.
THIS IS A DUPLICATE FORM. YOUR ORIGINAL FORM WAS NOT SIGNED. PLEASE COMPLETE THE ENTIRE FORM. SIGN AND MAIL NO LATER THAN MM/DD/YY. IF THERE IS ANY REASON YOU ARE UNABLE TO SIGN THIS FORM CALL YOUR UNEMPLOYMENT INSURANCE OFFICE FOR ASSISTANCE. You did not sign the form or the EDD’s electronic scanners did not detect a signature on the signature line. Be sure to answer every question for each week displayed on the form by completely filling in the box and sign on the signature line provided on the form with blue or black ink.
THIS IS A DUPLICATE CLAIM FORM. YOUR ORIGINAL FORM WAS MAILED BEFORE THE LAST WEEK HAD ENDED. BENEFITS ARE NOT PAYABLE UNTIL AFTER THE WEEK HAS ENDED. PLEASE COMPLETE THE ENTIRE FORM. SIGN AND MAIL NO LATER THAN MM/DD/YY. You mailed a paper Continued Claim form to the EDD before the week had ended on the claim form. The week must be over before you can certify that you met all the rules within that week to be paid UI benefits. Be sure to answer every question for each week displayed on the form by completely filling in the box with blue or black ink, and certify for UI benefits on the date displayed at the top of the form.
YOUR ORIGINAL CLAIM FORM FOR THE WEEK(S) ENDING MM/DD/YY WAS INCOMPLETE OR INCORRECT. THE DUPLICATE FORM WAS ALSO INCOMPLETE OR INCORRECT. PLEASE CALL 1-800-300-5616 IMMEDIATELY BUT NO LATER THAN MM/DD/YY BEFORE PAYMENTS CAN CONTINUE. IF YOU ARE NOT CLAIMING BENEFITS FOR THIS PERIOD, YOU MAY REOPEN YOUR CLAIM TO CONTINUE BENEFITS. Both the original and duplicate Continued Claim forms were unable to be processed for one of the reasons described in messages 1 through 8.

Rather than sending a third Continued Claim form, the EDD would like to resolve the issue over the phone to prevent more unnecessary delays in payment.
You should certify by phone through EDD Tele-CertSM.

If you are unable to certify by phone, you can send a message through Ask EDD or call at 1-800-300-5616.
THIS IS A DUPLICATE CLAIM FORM. ON YOUR ORIGINAL FORM SECTION "C" (NOTICE OF EDUCATIONAL INSTITUTION) ON THE BACK OF THE FORM WAS INCOMPLETE. PLEASE HAVE AUTHORIZED SCHOOL PERSONNEL SIGN SECTION "C". COMPLETE THE ENTIRE FORM, SIGN AND MAIL AFTER THE LAST WEEK ENDS. RETURN NO LATER THAN MM/DD/YY Your original form did not have the authorized school personnel signature on the back in Section “C”. Be sure to answer every question for each week displayed on the form by completely filling in the box with blue or black ink and don’t forget to have your school personnel sign the back of the form in Section “C”.

Refer to question 5 on Understanding the Continued Claim Certification Questions.

In the future, to avoid payment delays caused by common errors, the EDD recommends that you: