Reopen Your Claim with UI OnlineSM
If you stop certifying for continued benefits (even for one week), your UI claim becomes inactive. If this occurs, UI OnlineSM will notify you to reopen your claim.
Note: Customers on Partial or Work Sharing claims are unable to reopen a claim using UI OnlineSM at this time but can access many of the other features of UI OnlineSM.
If you need to reopen your claim in UI OnlineSM, follow the steps below:
Step 1: Log in
Log into UI OnlineSM.
Step 2: Select the Reopen Your Claim button
On your homepage in the notifications section, you will receive a notification from the EDD that you need to reopen your claim. Select the “Reopen Your Claim” button to reopen your claim.
Step 3: Answer the necessary questions
When reopening your claim, you may be asked to answer additional questions to provide more information. Having this information allows the EDD to review your eligibility for benefits more quickly based on the information you provide. If there is a question as to whether you will be eligible for payment, a phone appointment will be scheduled.
Step 4: Submit answers
At the end of the process, submit your answers. When you successfully submitted your request to reopen your claim, a confirmation page will appear.
Be sure to check your UI OnlineSM homepage regarding any updates on your request to reopen your claim. If weeks are available to certify for benefits, you successfully reopened your claim. It may take 7-10 days to reopen your claim since your claim may need to be reviewed.