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Employment Development Department
Employment Development Department

FAQ - UI OnlineSM

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General Information

UI Online is a fast, convenient and secure way for Unemployment Insurance (UI) customers to access claim information, certify for benefits,* report work and wages, view detailed payment information, and manage their claims 24 hours a day, 7 days a week (24/7).

*Customers on Partial or Work Sharing claims are unable to certify for benefits or reopen an existing claim using UI Online at this time, but can access all other features of the system.

Only customers who have an existing Unemployment Insurance (UI) claim and Employment Development Department (EDD) Customer Account Number can register for UI Online.

Yes. For added convenience, UI Online Mobile is available for smartphone and tablet users.

Computers are available free of charge at your local America’s Job Center of California throughout the state and at public libraries. If you don’t already have your own personal e-mail account, you will need to create one. It’s quick and easy and there are many free options available.

No. UI Online replaced EDD Web-Cert with more comprehensive certification options. With UI Online customers can report work and wages, and update contact information when submitting certifications. If additional information is needed to help determine eligibility, the system will ask clarifying questions so that the EDD can gather as much information as possible in order to help process the certification.

If you have a question, you may contact us online through UI Online. For other options such as phone or mail, visit Contact UI.

Registration

You will need to have the following information:

  • First and last name as provided to the EDD
  • Date of birth
  • Personal, non-shared, e-mail address
  • Social Security number
  • EDD Customer Account Number

All UI customers who file a new claim or reopen an existing claim will automatically receive their Employment Development Department (EDD) Customer Account Number (DE 5614) letter within 10 business days of filing or reopening a claim.

If you have lost, misplaced or never received your EDD Customer Account Number, contact the EDD at 1-800-300-5616, M-F, 8 a.m. to 12 noon (PT), except state holidays.

The EDD Customer Account Number is a unique, ten-digit account number assigned by the EDD. Currently, this number is used on certain written correspondence and to register for UI Online. It does not replace your Social Security number (SSN).

Visit UI Online and select the UI Online login page and select the “Register for UI Online” button. See the UI Online Registration page for more details on how to register or UI Online.

You must have an active UI claim and received your Employment Development Department (EDD) Customer Account Number in order to register for a UI Online account.

All UI customers who file a new claim or reopen an existing claim will automatically receive their Employment Development Department (EDD) Customer Account Number (DE 5614) letter within 10 business days of filing or reopening a claim.

If you already have an SDI Online account and want to register for UI Online, go to the UI Online login page and select the “Register Using SDI Online Login” button to start the registration process. You will use the same username and password as your SDI Online account to expedite the process.

If you have forgotten your SDI Online username or password, visit the SDI Online FAQ page for instructions on how to recover this information.

Your username must be between 8 and 15 characters and cannot contain any special characters. Once you create your username, it cannot be changed.

Your password must be between 8 and 12 characters in length and contain at least:

  • One uppercase letter and
  • One lowercase letter and
  • One number and
  • One special character from this list only: !  #  $ % ^ & * ( ) - 

For more information, access the UI Online Registration page.

Username, Password Recovery and Security

Access the UI Online Login page and select “Forgot username?”. Enter your last name, e-mail address, and answer the security questions. Your username will be sent to your personal e-mail address on file with the EDD.

Access the UI Online Login page, enter your username and select “Submit”. On the next screen select “Forgot password?

After you select “Forgot password?,” enter your username and your e-mail address in the login box (Your e-mail address must match the one on file with the EDD).

You will be provided two options to obtain your password:

  • You may receive a password hint or
  • You may request that a temporary password be sent to your personal e-mail address on file with the EDD.

You cannot change your username. If you forgot your username, access the UI Online Login page and select “Forgot username?”. Enter your last name and e-mail address. Your username will be sent to the personal e-mail address that you provided when you registered.

Log in to your UI Online account and select the “Personal Profile” link from the Main Menu. In the Security Profile section on the Personal Profile page, select the Password, Security Questions or Personal Image link(s) to make any changes.  

If you do not recognize your personal image or caption, DO NOT enter your password. Return to the UI Online Login page and check the username you entered is correct.  If you are new to UI Online, be sure that you have completed the initial login process by selecting your unique link in the “Additional Instructions to Complete Registration” e-mail.

If you entered the correct username and have completed the initial log-in, but the wrong personal image and/or caption is displayed, contact the EDD immediately by calling the UI Online Technical Support Center (TSC) at 1-800-300-5616; select option 6 from the Main Menu.
Note: The TSC is unable to answer questions about your claim or unemployment insurance.

You may also send an e-mail using Ask EDD. Select the category “Unemployment Insurance Benefits”, the sub-category “UI Online”, and the topic “I Don’t Recognize the Personal Image or Personal Image Caption”.

The Employment Development Department (EDD) takes the security of information very seriously and makes every effort to protect your personal information. Your UI Online account can only be accessed via a secured website using your unique username and password. Other safeguards are built into the system to detect and prevent fraud such as the use of encrypted data and security images and written notification any time an update is made to your account.

You will be locked out of your UI Online account if you exceed the maximum number of attempts using the wrong password or provide incorrect answers to your security questions. Please wait one hour and try again. If you still need assistance, review the following FAQ’s on this page:

  • “How do I recover my password?”
  • “How do I change my password, security questions or personal image?”

Certify for Benefits

Log in to UI Online and select “Certify for Benefits” from the Main Menu. Most customers certify for continuing benefits two weeks at a time. If you have multiple weeks that need to be certified, you’ll start with the oldest week first. You can only certify for two weeks at a time regardless of the number of weeks available. You must answer all of the certification questions. They are the same questions as on the paper Continued Claim form (DE 4581).

After you have provided a response to all questions, you will receive a confirmation number to indicate that your certification was properly submitted. You should keep a record your confirmation number. For more information, visit Certify for Benefits with UI Online.

In the Notifications section on the UI Online home page, a message will display that week(s) are available to certify. If there are no weeks to certify, you will receive a notification indicating to check back at a later date.

Yes, they are the same. However, you may be asked some clarifying questions with UI Online. This will provide additional information to the EDD and will help expedite the processing of your certification.

From the UI Online home page, select “Certify for Benefits”. When certifying for benefits, respond, “Yes” to question six, “Did you work or earn any money, whether you were paid or not?” The system will prompt you to provide additional information about your earnings. For more information about reporting work and wages visit the Understanding the Continued Claim Certification Questions page.

As soon as you begin working, be sure to notify the EDD on your weekly certification in the week in which you worked. Do not wait until you receive your first paycheck to report wages. Wages must be reported for the week they were earned, not when paid.

No. UI Online does not have a “Save Draft” feature when certifying for benefits. The EDD recommends gathering all of your information, including wages, if you worked during the certification period before you certify for benefits.

Yes. Before your certification is complete, you will be shown a summary of your responses. At the summary screen, you will be able to review your answers and make changes as necessary.

Yes. You will also have an option to print your confirmation page.

Yes. Access the Claim History screen from the Main Menu. Once you’ve located the desired week, select the “Certification” link to view your responses to the certification questions.

Yes. After you submit your certification and receive a confirmation number, any changes will need to be done by sending a question online using Ask EDD. Select the category, “Unemployment Insurance” and the sub-category “Claim Filing” and the topic, “Made a Mistake on the Application or Claim Form.”  Be sure to specify the affected week(s) and provide a brief description of what happened along with the correct information.

You can contact the EDD directly by using Ask EDD. Select the category, “Unemployment Insurance” and the sub-category “Claim Filing” and the topic, "Made a Mistake on the Application or Claim Form.”  Be sure to specify the affected week(s) and provide a brief description of what happened along with the correct information.

Payment Information

No. The method in which you receive payments will not change. With UI Online, you can access detailed payment information for all payments made. As an added convenience, you can set an alert to be notified whenever funds are deposited to your EDD Debit Card card by the EDD. Contact the Bank of America online at the Bank of America EDD Debit Card website or call the number on the back of your card.  

Log into your UI Online account and select “Payment Activity” from the Main Menu.

To view detailed payment information, including how the payment was calculated such as wages, overpayments, and voluntary federal tax withholding amounts, select the “Payment Activity” link from the main menu then select “Details” for the desired week. If the “Details” link is not available for a specific week, no payment was made for that week. This can be a result of excessive earnings, a disqualification or other eligibility issue.

All processed payments are reflected for active claims.

Contact Information and Personal Preferences

On the main menu select “Personal Profile” link. On the Personal Profile page, select “Contact Information” to modify your information.

After logging in to your UI Online account, select “Personal Profile” from the menu and select the “Personal Preferences” link. You can set a preference for both your spoken and written languages in either English or Spanish.

After logging in to your UI Online account, select “Personal Profile” from the menu and select the “Personal Preferences” link. In Correspondence Method, select “E-mail” from the drop-down menu.  However, only certain EDD correspondence can be sent electronically. In some cases, the EDD is required to mail correspondence to you.

After logging in to your UI Online account, select “Personal Profile” from the menu and select the “Personal Preferences” link. You can set a preference to certify for benefits only online or by phone. If you select this option, the paper Continued Claim form (DE 4581) will not be mailed to you.

Reopen an Existing Claim to Resume Claiming Benefits

The easiest way to reopen an existing claim is to log in to your UI Online account and select “Reopen Your Claim” under the Notifications section. For more information, visit “UI Online Reopen Your Claim.”

Note: Customers on Partial or Work Sharing claims are unable to reopen a claim using UI Online at this time but can access many of the other features of UI Online.

Appointments (In-person appointments and phone interviews)

All appointments appear on your UI Online home page in the Appointments section. If you do not have any appointments, this section will not show on your homepage.

No. In-person appointments such as Reemployment and Eligibility Assessment appointments cannot be rescheduled. Failure to report to an in-person appointment may affect your eligibility to collect benefits. Contact the EDD using Ask EDD should a scheduling conflict occur.

Yes. However, changing your appointment to a later date could further delay the processing of your claim. To change a phone interview appointment, select the Reschedule button in the Appointments section of your UI Online home page and follow the instructions. You will not be able to reschedule the same day appointments.

Obtain Form 1099G Information

Log into your UI Online account and select the “Form 1099G” link from the Main Menu.

Information is available for up to five years. However, Form 1099G information will only appear in a tax year where you were paid UI, DI or PFL payments. For more information, check out the Form 1099G FAQs.

Customer Support and Online Help

A variety of online tools are available to assist customers with UI Online. They include fact sheets, instructional videos and FAQs. Help text is available within UI Online by accessing the ? icon or selecting the Help link located in the upper right hand corner of each screen.

Contact the EDD online using UI Online. You may also speak to a representative by calling 1-800-300-5616, M-F, 8 a.m. to 12 noon (PST), except state holidays.

Error Messages and Technical Issues

You may contact the EDD by calling 1-800-300-5616, Monday - Friday, 8 a.m. to 12 noon (PST), except state holidays. Let the representative know you need technical support for UI Online.

If you received an error message, check all the entered information for accuracy including your full name, date of birth, etc. Be sure to complete all the required fields marked with a red asterisk (*). You may also close the browser and try again. In some cases, the error message may display an error code number and instructions on how to contact the EDD.

You may also submit a question by using Ask EDD  and selecting the category, “Unemployment Insurance” and the sub-category, “UI Online, and  the topic, “I Received an Error Message.” Be sure to provide the error code number provided in the message so that they can better assist you.

To protect the security of your account, UI Online will automatically timeout after 30 minutes of inactivity. However, five minutes before your session is scheduled to end, you will receive an automatic warning message. The message will read: “Your current session with UI Online is about to expire. Select Yes to continue using UI Online. Select No to end your session and any unsaved data will be lost.” To avoid being timed out, be sure to select a button or hyperlink.  

UI Online is compatible with the latest versions of Internet Explorer, Google Chrome, and Mozilla Firefox.

Yes. You must disable pop-up blockers to access features of UI Online.