Misconduct MC 390 - Fact Finding Guide
Relations with Co-Workers and Customers
A. Relations With Coworkers
- Altercation or Assault
- When did the altercation occur?
- Where did the altercation occur?
- With whom was the claimant involved in the altercation?
- What preceded or caused the altercation?
- Who started the altercation?<
- If an argument preceded the altercation, who started the argument?
- Who witnessed the altercation? If there is any conflict in evidence, talk to the witnesses, if possible.
- Did the employer conduct an investigation about the altercation?
- What were the findings of this investigation?
- Abusive or Profane Language
- What exactly did the claimant say which the employer or the coworker objected to?
- To whom was the language addressed?
- Where was the language used?
- Was the language overheard by others?
- What preceded the use of the language in question?
- Was the language alleged to have been used by the claimant commonplace in the establishment? Was it unusual?
- How did the other employees react to the language?
- Did the employer have any rule relative to the use of abusive or profane language?
- Had the claimant ever received any warnings or reprimands about the use of such language?
- Annoyance of Coworkers
- Specifically what did the claimant do that annoyed his or her coworkers?
- When did these incidents take place?
- Where did these incidents take place?
- What is the claimant's explanation of his or her conduct?
- Had the claimant been warned or reprimanded about his or her conduct?
- Was there an employer rule which prohibited the type of conduct which the claimant did and which annoyed the coworkers?
- If there was such a rule, was the rule known to the claimant?
- "Not Getting Along" With Coworkers
- In what ways was the claimant not getting along with coworkers?
- Did the coworkers dislike the claimant for personal reasons?
- Was the claimant discharged solely because he or she was not getting along with coworkers?
NOTE: If the claimant was discharged for some other reasons, resolve the separation issue according to the actual reason for discharge.
- Debts to Coworkers
- Was the claimant discharged solely because he or she did not repay debts to coworkers?
- If not, why was the claimant discharged?
NOTE: If the claimant was discharged for some other reasons, resolve the issue according to the actual reason for discharge.
- Uncooperative Attitude
- In what way did the claimant fail to cooperate?
- What reason did the claimant give for his or her failure to cooperate?
- Did the claimant have the ability or knowledge to assist the coworker?
- How did the employer learn of the claimant's failure to cooperate?
- Were the claimant's duties clearly and specifically defined?
- Was the claimant forbidden by collective bargaining agreements from doing other tasks?
- Had the claimant ever been warned or reprimanded about his or her uncooperative attitude?
- What occasioned these warnings or reprimands? When were they given?
B. Relations With Patrons and the Public
- To whom was the claimant discourteous?
- Did the customer file a complaint with the employer?
- What was the gist of the complaint?
- Were there witnesses to the incident? Ask to speak with witnesses if there were any.
- Are there affidavits or other written statements from the complaining customer or member of the public? If yes, ask the employer for copies.
- If the discharge occurred as the result of reports filed by "shoppers" working for the employer, ask the employer for copies of the shoppers' reports.
- Did the claimant overreact to the customer's action or statements?
- Had the claimant ever before been discourteous to a customer?
- If so, when did these prior discourtesies occur?
- Had the claimant been warned or reprimanded about discourtesy to customers?