FAQs - e-Services for Business General Questions

How do I enroll for this program as an employer?

You can enroll for our e-Services for Business program using the following steps:

  1. Go to the e-Services for Business page.
  2. Select “e-Services Login.” Once you receive your verification e-mail address, select the link within the e-mail to complete the enrollment process. The link will direct you to an Enrollment verification page. If you do not verify your e-mail address within 24 hours, then you must wait at least 48 hours from the time your verification e-mail address was originally sent before restarting the enrollment process.
  3. From the Enrollment Verification page, select e-Services for Business. Then select e-Services Login and enter your username and password.

For employers who need to obtain an employer payroll tax account number:

To apply for an employer payroll tax account number select “New Customer.” Then select "Register for Employer Payroll Tax Account Number" and complete the online registration application.  Before accessing the online registration application, please read “Am I Required to Register as an Employer?” to determine the required information you must have available to complete the application.

If you already have an employer payroll tax account number:

To gain online access to an existing employer payroll tax account number select “Existing Customer.” You will be asked a series of questions about your business. Have your employer payroll tax account number and one of the following documents available:  

  • Notice of Contribution Rates and Statement of UI Reserve Account (DE 2088)
  • Quarterly Contribution Return and Report of Wages (Continuation) (DE 9C)
  • Recent payment information

If you do not remember your employer payroll tax account number, Contact Us.

How do I enroll for this program as an employer representative/agent?

If you are a payroll agent and you need to obtain an employer payroll tax account number to report wages and make deposits for persons in your own employ, or if you would like to gain online access to your own account, refer to the “How do I enroll for this program as an employer?”.  Once you have established your own online profile in e-Services for Business, you will have the ability to apply for an employer payroll tax account on behalf of a client or gain online access and manage the employer payroll tax accounts you represent.

If you are a payroll agent and are not required to register with the EDD you will need to establish your payroll agent profile.   Select “Existing Customer.”  You will be asked a series of questions about you and/or your business.  Once you have established your own online profile in e-Services for Business you will have the ability to apply for an employer payroll tax account on behalf of a client or gain online access to the employer payroll tax accounts you represent.

To apply for an employer payroll tax account:

Select “Register a New Account” from the “I Want To…” Menu.  To find out what information you will need to have available to complete the online registration application, read Am I Required to Register as an Employer?

To gain online access to the employer payroll tax accounts you represent:

Select “Add Access to Another Account” from the “I Want To…” Menu.  You will be asked a series of questions about each employer payroll tax account you are attempting to gain access to.

For each employer payroll tax account number you are attempting to gain access to, have the employer payroll tax account number and one of the following documents available:

  • Notice of Contribution Rates and Statement of UI Reserve Account (DE 2088)
  • Quarterly Contribution Return and Report of Wages (Continuation) (DE 9C)
  • Recent payment information

I forgot my username. How can I recover it?

  1. Go to the e-Services for Business page.
  2. Select “e-Services for Business Login”
  3. Enter first name, last name, e-mail address, and the last four (4) digits of your social security number.
  4. Answer Security Questions

You will then receive an e-mail with a link to confirm your e-mail address. Select the link to complete the username recovery process. The link will expire in 24 hours. If you do not respond in 24 hours, you will need to restart the username recovery process.

How do I reset my username?

Usernames cannot be reset.

Can the username and password be the same on the e-Services for Business account?

No, the username and password must be different.

How do I recover my password?

Passwords cannot be recovered. Passwords can only be reset.

I forgot my password. How can I reset it?

  1. Go to the e-Services for Business page.
  2. Select “e-Services for Business Login.”
  3. Enter username, first name, last name, e-mail address, and the last four (4) digits of your social security number.
  4. Answer Security Questions

You will then receive an e-mail with a link to confirm your e-mail address. Select the link to complete the password reset process. The link will expire in 24 hours. If you do not respond in 24 hours, you will need to restart the password reset process.

I had a change in ownership and no longer have access to my account. How can I regain access to my account?

If you are an employer and need to regain access:

  1. Log in to EDD’s e-Services for Business.
  2. Select “View My Profile” from the “I Want To” section.
  3. Select “Cancel My Online Access.”
    Select “OK” in the confirmation box.
  4. Log back in to e-Services for Business.
    Complete the one-time authorization steps to regain access to your account with the new entity information.
  5. Submit the request.
  6. You should now have access to the account with your profile reflecting the new entity information.

If you are an employer representative and need to regain access:

  1. Log in to EDD’s e-Services for Business.
  2. Select “View My Profile” from the “I Want To” section.
  3. Select “Cancel My Online Access.”
    Select “OK” in the confirmation box.
  4. Log back in to e-Services for Business.
    Complete the one-time authorization steps to regain access as an employer representative. After you have completed the e-Services for Business authorization process, you may add access to employer accounts you represent by answering security questions about the employer.
  5. Submit the request.
  6. You should now have access to the account with your profile reflecting the new entity information.

If you are an authorized agent and need to regain access:

  1. Log in to EDD’s e-Services for Business.
  2. Select “Add Access to Another Account.”
  3. Answer the account authorization questions.
  4. Submit the request.
  5. You should now have access to the account reflecting the new entity information.

What if I don’t remember the answer to the security questions?

If you know your username and password, you can update your Security Questions using the “User Profile” link on the upper-right hand side, after logging in to e-Services for Business.

If you are having trouble remembering your username and/or password, and do not remember the answers to your security questions, you will have four (4) attempts to answer the security questions. After four (4) attempts, you will be locked out. You will need to re-enroll using a different username and e-mail address or to unlock your account call e-Services for Business Customer Service at 1-800-796-3524.

Are e-Services for Business secure?

The EDD has instituted a network of distributed security to ensure the protection of information throughout e-Services. This may include the exchange of confidential information requiring that a user login to a secure site. The self-selected username and password and any information you send to EDD is encrypted. See below for additional information on EDD Systems and Internet Security.

  • The EDD uses state-of-the-art firewall technology. This reduces the risk of attack from outside. A firewall protects the inside of EDD’s computer systems by refusing entry to what isn’t authorized.
  • The EDD’s security team constantly monitors attempts to break into our security systems to make sure that your information is safe and secure. We scan our network regularly for potential vulnerabilities.
  • Your username, password, and any information you send EDD are encrypted. Encryption is a process that protects information as it moves from your computer to EDD’s computers and back again.
  • Firewalls have been placed between users and EDD servers. They are also between EDD servers and systems where account data is housed.

What are the browser requirements?

You must use a browser that supports 128-bit encryption. If your browser states that you cannot login, you may need to update your browser.

This website is best viewed using Internet Explorer 8.0 and higher. If you do not have any of these versions, they can be downloaded from http://www.microsoft.com/windows/internet-explorer/.

When is the system available?

The e-Services used to file the Report of New Employee(s) (DE 34) and Report of Independent Contractor(s) (DE 542) are available from 5 a.m. to 12 midnight, Pacific Time, 7 days a week. The other e-Services are available 24 hours a day, 7 days a week.

Who do I call if I have problems using e-Services for Business?

Call our Taxpayer Assistance Center at 1-888-745-3886. The Taxpayer Assistance Center staff is available from 8 a.m. to 5 p.m. Pacific Time, Monday to Friday, except on state holidays.

How do payroll agents without their own EDD payroll tax account number sign on to
e-Services for Business?

Payroll agents need to enroll for e-Services for Business by setting up a username and password. Then, the payroll agent will register as an agent instead of an employer. The agent will log in to e-Services for Business and will be able to access their clients’ accounts. The clients will be informed that their account was accessed by a payroll agent.

How can employers allow their agent to view their account?

Employers do not grant access to their agent. Agents will be granted access to their clients’ accounts as long as they meet certain criteria. The employer will be mailed a letter informing them that a third party was granted access to their account. If an employer does not want the third party to have access, they can log in to e-Services for Business and revoke the third party’s access.

Which type of enrollment on the e-Services Authorization page should I select if I am an agent, payroll agent, third-party representative, bookkeeper, or accountant that represents one or more employers?

You must select “Agent/Employer Representative” as the type of enrollment. You may add access to employer’s accounts you represent after you have completed the e-Services authorization process. Only select “Employer” if you are enrolling as an employer for your own account.

Whose information on the e-Services Authorization page should I enter if I am an agent, payroll agent, third-party representative, bookkeeper, or accountant that represents one or more employers?

You should enter your own information and not your client’s. If you enter your client’s information, then your client will be considered the agent instead of you.

Which type of enrollment on the e-Services Authorization page should I select if I am not a California employer, and I am filing the Report of Independent Contractors (DE 542) as a service recipient?

You must select “Agent/Employer Representative” as the type of enrollment. This type of enrollment allows you to complete the e-Services Authorization page and file the DE 542 without registering for a California employer payroll tax account number.

Which type of enrollment on the e-Services Authorization page should I select if I am a representative of a registered California employer but I do not have full authorization to the employer’s payroll tax account, and I am filing the Report of Independent Contractors (DE 542)?

You must select “Agent/Employer Representative” as the type of enrollment. This type of enrollment allows you to complete the e-Services Authorization page and file the DE 542 as a representative without having full authorization to the employer’s payroll tax account.

Can an agent, payroll agent, third-party representative, bookkeeper, or accountant that represents one or more employers have limited access to its client’s e-Services for Business account to file the Report of New Employees (DE 34)?

No, in order to file the DE 34, the agent must have full access to its client’s e-Services for Business account.

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