FAQs - e-Services for Business General Questions

How do I enroll for this program?

You can enroll for our e-Services for Business program using the following steps:

  1. Go to the e-Services for Business page.
  2. Select “e-Services for Business Login.”
  3. Select “Enroll for a username and password” to begin the enrollment process. Once you successfully enroll, an e-mail will be sent to you to verify your e-mail address. You must select the link within the e-mail to complete the enrollment process. The link expires in 24 hours. If you do not verify your e-mail address within 24 hours, you will need to restart the enrollment process on the next day.
  4. Once the link has been selected, you will be taken to an “Enrollment Verification” page. The Enrollment Verification page will have links to open a new EDD employer account or you can continue on to e-Services for Business.

    For new employers:
    If you need an employer payroll tax account number, go to e-Services for Business and select “Employer Payroll Tax Account Number Registration.” If you are not sure if you need an employer payroll tax account number, read Am I Required to Register as an Employer?

    If you already have an employer payroll tax account number:
    To log in, go to e-Services for Business and select “e-Services for Business Login.” If you do not remember your employer payroll tax account number, Contact Us.

    For payroll agents:
    To log in, go to e-Services for Business and select “e-Services for Business Login.” If you have any questions, please Contact Us.

Refer to the e-Services for Business Online Tutorial #2: I want to enroll for a username and password to use e-Services for Business.

I forgot my username. How can I recover it?

  1. Go to the e-Services for Business page.
  2. Select “e-Services for Business Login”
  3. Enter first name, last name, e-mail address, and the last four (4) digits of your social security number.
  4. Answer Security Questions

You will then receive an e-mail with a link to confirm your e-mail address. Select the link to complete the username recovery process. The link will expire in 24 hours. If you do not respond in 24 hours, you will need to restart the username recovery process.

How do I reset my username?

Usernames cannot be reset.

Can the username and password be the same on the e-Services for Business account?

No, the username and password must be different.

How do I recover my password?

Passwords cannot be recovered. Passwords can only be reset.

I forgot my password. How can I reset it?

  1. Go to the e-Services for Business.
  2. Select “e-Services for Business Login.”
  3. Enter username, first name, last name, e-mail address, and the last four (4) digits of your social security number.
  4. Answer Security Questions

You will then receive an e-mail with a link to confirm your e-mail address. Select the link to complete the password reset process. The link will expire in 24 hours. If you do not respond in 24 hours, you will need to restart the password reset process.

I had a change in ownership and no longer have access to my account. How can I regain access to my account?

If you are an employer and need to regain access:

  1. Log in to EDD’s e-Services for Business.
  2. Select “View My Profile” from the “I Want To” section.
  3. Select “Cancel My Online Access.”
    Select “OK” in the confirmation box.
  4. Log back in to e-Services for Business.
    Complete the one-time authorization steps to regain access to your account with the new entity information.
  5. Submit the request.
  6. You should now have access to the account with your profile reflecting the new entity information.

If you are an employer representative and need to regain access:

  1. Log in to EDD’s e-Services for Business.
  2. Select “View My Profile” from the “I Want To” section.
  3. Select “Cancel My Online Access.”
    Select “OK” in the confirmation box.
  4. Log back in to e-Services for Business.
    Complete the one-time authorization steps to regain access as an employer representative. After you have completed the e-Services for Business authorization process, you may add access to employer accounts you represent by answering security questions about the employer.
  5. Submit the request.
  6. You should now have access to the account with your profile reflecting the new entity information.

If you are an authorized agent and need to regain access:

  1. Log in to EDD’s e-Services for Business.
  2. Select “Add Access to Another Account.”
  3. Answer the account authorization questions.
  4. Submit the request.
  5. You should now have access to the account reflecting the new entity information.

What if I don’t remember the answer to the security questions?

If you know your username and password, you can update your Security Questions using the “User Profile” link on the upper-right hand side, after logging in to e-Services for Business.

If you are having trouble remembering your username and/or password, and do not remember the answers to your security questions, you will have four (4) attempts to answer the security questions. After four (4) attempts, you will be locked out. You will need to re-enroll using a different username and e-mail address or to unlock your account call e-Services for Business Customer Service at 1-800-796-3524.

Are e-Services for Business secure?

The EDD has instituted a network of distributed security to ensure the protection of information throughout e-Services. This may include the exchange of confidential information requiring that a user login to a secure site. The self-selected username and password and any information you send to EDD is encrypted. See below for additional information on EDD Systems and Internet Security.

  • The EDD uses state-of-the-art firewall technology. This reduces the risk of attack from outside. A firewall protects the inside of EDD’s computer systems by refusing entry to what isn’t authorized.
  • The EDD’s security team constantly monitors attempts to break into our security systems to make sure that your information is safe and secure. We scan our network regularly for potential vulnerabilities.
  • Your username, password, and any information you send EDD are encrypted. Encryption is a process that protects information as it moves from your computer to EDD’s computers and back again.
  • Firewalls have been placed between users and EDD servers. They are also between EDD servers and systems where account data is housed.

What are the browser requirements?

You must use a browser that supports 128-bit encryption. If your browser states that you cannot login, you may need to update your browser.

This website is best viewed using Internet Explorer 8.0 and higher. If you do not have any of these versions, they can be downloaded from http://www.microsoft.com/windows/internet-explorer/.

When is the system available?

The e-Services used to file the Report of New Employee(s) (DE 34) and Report of Independent Contractor(s) (DE 542) are available from 5 a.m. to 12 midnight, Pacific Time, 7 days a week. The other e-Services are available 24 hours a day, 7 days a week.

Who do I call if I have problems using e-Services for Business?

Call our Taxpayer Assistance Center at 1-888-745-3886. The Taxpayer Assistance Center staff is available from 8 a.m. to 5 p.m. Pacific Time, Monday to Friday, except on state holidays.

How do payroll agents without their own EDD payroll tax account number sign on to
e-Services for Business?

Payroll agents need to enroll for e-Services for Business by setting up a username and password. Then, the payroll agent will register as an agent instead of an employer. The agent will log in to e-Services for Business and will be able to access their clients’ accounts. The clients will be informed that their account was accessed by a payroll agent.

How can employers allow their agent to view their account?

Employers do not grant access to their agent. Agents will be granted access to their clients’ accounts as long as they meet certain criteria. The employer will be mailed a letter informing them that a third party was granted access to their account. If an employer does not want the third party to have access, they can log in to e-Services for Business and revoke the third party’s access.

Which type of enrollment on the e-Services Authorization page should I select if I am an agent, payroll agent, third-party representative, bookkeeper, or accountant that represents one or more employers?

You must select “Agent/Employer Representative” as the type of enrollment. You may add access to employer’s accounts you represent after you have completed the e-Services authorization process. Only select “Employer” if you are enrolling as an employer for your own account.

Whose information on the e-Services Authorization page should I enter if I am an agent, payroll agent, third-party representative, bookkeeper, or accountant that represents one or more employers?

You should enter your own information and not your client’s. If you enter your client’s information, then your client will be considered the agent instead of you.

Which type of enrollment on the e-Services Authorization page should I select if I am not a California employer, and I am filing the Report of Independent Contractors (DE 542) as a service recipient?

You must select “Agent/Employer Representative” as the type of enrollment. This type of enrollment allows you to complete the e-Services Authorization page and file the DE 542 without registering for a California employer payroll tax account number.

Which type of enrollment on the e-Services Authorization page should I select if I am a representative of a registered California employer but I do not have full authorization to the employer’s payroll tax account, and I am filing the Report of Independent Contractors (DE 542)?

You must select “Agent/Employer Representative” as the type of enrollment. This type of enrollment allows you to complete the e-Services Authorization page and file the DE 542 as a representative without having full authorization to the employer’s payroll tax account.

Can an agent, payroll agent, third-party representative, bookkeeper, or accountant that represents one or more employers have limited access to its client’s e-Services for Business account to file the Report of New Employees (DE 34)?

No, in order to file the DE 34, the agent must have full access to its client’s e-Services for Business account.

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