Skip to Main Content
Employment Development Department
Employment Development Department

FAQs - e-Services for Business General Questions

Show All | Hide All

You can enroll for our e-Services for Business program using the following steps:

  1. Go to the e-Services for Business page.
  2. Select “e-Services Login.” Once you receive your verification e-mail address, select the link within the e-mail to complete the enrollment process. The link will direct you to an Enrollment verification page. If you do not verify your e-mail address within 24 hours, then you must wait at least 48 hours from the time your verification e-mail address was originally sent before restarting the enrollment process.
  3. From the Enrollment Verification page, select e-Services for Business. Then select e-Services Login and enter your username and password.

For employers who need to obtain an employer payroll tax account number:

To apply for an employer payroll tax account number select “New Customer.” Then select “Register for Employer Payroll Tax Account Number” and complete the online registration application. Before accessing the online registration application, please read Am I Required to Register as an Employer? to determine the required information you must have available to complete the application.

If you already have an employer payroll tax account number:

To gain online access to an existing employer payroll tax account number select “Existing Customer.” You will be asked a series of questions about your business. Have your employer payroll tax account number and one of the following documents available:

  • Notice of Contribution Rates and Statement of UI Reserve Account (DE 2088)
  • Quarterly Contribution Return and Report of Wages (Continuation) (DE 9C)
  • Recent payment information

If you do not remember your employer payroll tax account number, Contact Us.

If you are a payroll agent and you need to obtain an employer payroll tax account number to report wages and make deposits for persons in your own employ, or if you would like to gain online access to your own account, refer to the “How do I enroll for this program as an employer?”. Once you have established your own online profile in e-Services for Business, you will have the ability to apply for an employer payroll tax account on behalf of a client or gain online access and manage the employer payroll tax accounts you represent.

If you are a payroll agent and are not required to register with the EDD you will need to establish your payroll agent profile. Select “Existing Customer.” You will be asked a series of questions about you and/or your business. Once you have established your own online profile in e-Services for Business you will have the ability to apply for an employer payroll tax account on behalf of a client or gain online access to the employer payroll tax accounts you represent.

To apply for an employer payroll tax account:

Select “Register a New Account” from the “I Want To…” menu. To find out what information you will need to have available to complete the online registration application, read Am I Required to Register as an Employer?

To gain online access to the employer payroll tax accounts you represent:

Select “Add Access to Another Account” from the “I Want To…” menu. You will be asked a series of questions about each employer payroll tax account you are attempting to gain access to.

For each employer payroll tax account you are attempting to gain access to, have the employer payroll tax account number and one of the following documents available:

  • Notice of Contribution Rates and Statement of UI Reserve Account (DE 2088)
  • Quarterly Contribution Return and Report of Wages (Continuation) (DE 9C)
  • Recent payment information
  1. Go to the e-Services for Business page.
  2. Select “e-Services Login”.
  3. Enter first name, last name, e-mail address, and the last four (4) digits of your social security number.
  4. Answer Security Questions.

You will then receive an e-mail with a link to confirm your e-mail address. Select the link to complete the username recovery process. The link will expire in 24 hours. If you do not respond in 24 hours, you will need to restart the username recovery process.

Usernames cannot be reset.

No, the username and password must be different.

Passwords cannot be recovered. Passwords can only be reset.

  1. Go to the e-Services for Business page.
  2. Select “e-Services Login.”
  3. Enter username, first name, last name, e-mail address, and the last four (4) digits of your social security number.
  4. Answer Security Questions.

You will then receive an e-mail with a link to confirm your e-mail address. Select the link to complete the password reset process. The link will expire in 24 hours. If you do not respond in 24 hours, you will need to restart the password reset process.

If you are an employer and need to regain access:

  1. Log in to EDD’s e-Services for Business.
  2. Select “View My Profile” from the “I Want To…” menu.
  3. Select “Cancel My Online Access.”
    Select “OK” in the confirmation box.
  4. Log back in to e-Services for Business.
    Complete the one-time authorization steps to regain access to your account with the new entity information.
  5. Submit the request.
  6. You should now have access to the account with your profile reflecting the new entity information.

If you are an employer representative and need to regain access:

  1. Log in to EDD’s e-Services for Business.
  2. Select “View My Profile” from the “I Want To…” menu.
  3. Select “Cancel My Online Access.”
    Select “OK” in the confirmation box.
  4. Log back in to e-Services for Business.
    Complete the one-time authorization steps to regain access as an employer representative. After you have completed the e-Services for Business authorization process, you may add access to employer accounts you represent by answering security questions about the employer.
  5. Submit the request.
  6. You should now have access to the account with your profile reflecting the new entity information.

If you are an authorized agent and need to regain access:

  1. Log in to EDD’s e-Services for Business.
  2. Select “Add Access to Another Account.”
  3. Answer the account authorization questions.
  4. Submit the request.
  5. You should now have access to the account reflecting the new entity information.

You may submit an online request to close your employer payroll tax account (even if you are not closing your business) if you have a username/password for e-Services for Business.

  1. Go to the e-Services for Business page.
  2. Select “e-Services Login”.
  3. Submit your final documents:
    1. Payroll Tax Deposit
    2. Tax Return
    3. Wage Report
  4. Select “Close My Business” from the “I Want To…” menu.
  5. Complete the following required fields:
    1. Closure Date
    2. Date of Last Wage Paid
    3. Closure Reason
  6. Submit the request.

If your employer payroll tax account was previously closed, but you recently paid wages in excess of $100 in a calendar quarter (or $750 for household employers), you may submit an online request to re-open your account if you have a username/password for e-Services for Business.

  1. Go to the “e-Services for Business” page.
  2. Select “e-Services Login”.
  3. Select the closed account number (in grey).
  4. Select “Re-Open my Business” from the “I Want To…” menu.
  5. Complete the online registration application.

Please allow three business days for processing, then log back into e-Services for Business to check the status of your request.

If you do not have a username/password, you must first complete the e-Services for Business Enrollment Process.

Note: If you are an agent, you must first add access to the account.

If you know your username and password, you can update your Security Questions using the “User Profile” link on the upper-right hand side, after logging in to e-Services for Business.

If you are having trouble remembering your username and/or password, and do not remember the answers to your security questions, you will have four (4) attempts to answer the security questions. After four (4) attempts, you will be locked out. You will need to re-enroll using a different username and e-mail address or to unlock your account call e-Services for Business Customer Service at 1-800-796-3524.

The EDD has instituted a network of distributed security to ensure the protection of information throughout e-Services for Business. This may include the exchange of confidential information requiring that a user login to a secure site. The self-selected username and password and any information you send to EDD is encrypted. See below for additional information on EDD Systems and Internet Security.

  • The EDD uses state-of-the-art firewall technology. This reduces the risk of attack from outside. A firewall protects the inside of EDD’s computer systems by refusing entry to what isn’t authorized.
  • The EDD’s security team constantly monitors attempts to break into our security systems to make sure that your information is safe and secure. We scan our network regularly for potential vulnerabilities.
  • Your username, password, and any information you send EDD are encrypted. Encryption is a process that protects information as it moves from your computer to EDD’s computers and back again.
  • Firewalls have been placed between users and EDD servers. They are also between EDD servers and systems where account data is housed.

You must use a browser that supports 128-bit encryption. If your browser states that you cannot login, you may need to update your browser.

This website is best viewed using Internet Explorer 8.0 and higher. If you do not have any of these versions, they can be downloaded from http://www.microsoft.com/windows/internet-explorer/.

The e-Services for Business used to file the Report of New Employee(s) (DE 34) and Report of Independent Contractor(s) (DE 542) are available from 5 a.m. to 12 midnight, Pacific Time, 7 days a week. The other online services are available 24 hours a day, 7 days a week.

Call our Taxpayer Assistance Center at 1-888-745-3886. The Taxpayer Assistance Center staff is available from 8 a.m. to 5 p.m. Pacific Time, Monday to Friday, except on state holidays.

Payroll agents need to enroll for e-Services for Business by setting up a username and password. Then, the payroll agent will register as an agent instead of an employer. The agent will log in to e-Services for Business and will be able to access their clients’ accounts. The clients will be informed that their account was accessed by a payroll agent.

Employers do not grant access to their agent. Agents will be granted access to their clients’ accounts as long as they meet certain criteria. The employer will be mailed a letter informing them that a third party was granted access to their account. If an employer does not want the third party to have access, they can log in to e-Services for Business and revoke the third party’s access.

You must select “Agent/Employer Representative” as the type of enrollment. You may add access to employer’s accounts you represent after you have completed the e-Services for Business authorization process. Only select “Employer” if you are enrolling as an employer for your own account.

You should enter your own information and not your client’s. If you enter your client’s information, then your client will be considered the agent instead of you.

You must select “Agent/Employer Representative” as the type of enrollment. This type of enrollment allows you to complete the e-Services for Business Authorization page and file the DE 542 without registering for a California employer payroll tax account number.

You must select “Agent/Employer Representative” as the type of enrollment. This type of enrollment allows you to complete the e-Services for Business Authorization page and file the DE 542 as a representative without having full authorization to the employer’s payroll tax account.

No, in order to file the DE 34, the agent must have full access to its client’s e-Services for Business account.