FAQs - Benefit Overpayment Credit Card Payments
Official Payments Corp. (OPC), a leading provider of reliable, secure payment options for federal, state, and local government entities, is the vendor who administers the credit card program. Their commitment to protecting the privacy of individuals who use their services ensures that transaction data is never sent over the Internet unencrypted, and personal customer information is not retained for marketing purposes, nor is it available to other businesses. Also, credit card information is never passed to the Employment Development Department (EDD).
American Express, Discover/NOVUS, MasterCard, and Visa.
Yes. OPC charges a convenience fee of 2.3 percent of the total payment amount, with a $1 minimum. The convenience fee is a charge for using OPC’s credit card service and is not revenue to the EDD. The Internal Revenue Service (IRS), Franchise Tax Board, and Board of Equalization have the same arrangement with OPC.
Example: If your total benefit overpayment remittance is $1,125.00, the convenience fee is $25.88 ($1,125.00 x .023). The total charged to your credit card would be $1,150.88 ($1,125.00 + $25.88).
Yes. Payments of $100,000 or more require special authorization from your credit card company. To make such a payment, call OPC at 1-800-487-4567. If you made prior arrangements with your credit card company, the transaction will be completed the day the payment was initiated through OPC. If arrangements were not made in advance, your credit card transaction may take up to two days for approval, potentially resulting in a late payment.
To make a credit card payment online:
Access OPC’s website. The system is available 24 hours a day, 7 days a week, including weekends and holidays. The system will prompt you for the information needed to make a credit card transaction. No registration process is required to use a credit card.
Note: A confirmation number is provided at the end of the completed transaction, which is proof that your transaction was successfully processed. Keep this confirmation number for your records. If you provide your email address, OPC will also email your confirmation number.
To make a credit card payment by phone: Call 1-800-272-9829.
- Social Security number.
- Phone number.
- Email address (required for online payment option only).
- Credit card or debit card number, 3-digit security code, and expiration date for the card.
- Credit card billing address (required for online payment option only).
- Jurisdiction code1577.
The EDD’s jurisdiction code is 1577. The OPC uses jurisdiction codes to uniquely identify each agency and liability type. The code lessens the chance of accessing the wrong agency or paying the wrong liability.
No, you must enter the EDD’s jurisdiction code, 1577.
Yes. If you make a payment online on the OPC website and do not have the jurisdiction code, select: “State Payments,” “California Employment Development Dept.,” and “Benefit Overpayment.”
It may take 3-5 days for your payment to post to the EDD’s accounting system due to standard credit card processing times.
Use the confirmation number received at the end of your credit card payment transaction to trace the payment. If the confirmation number is misplaced or lost, you can obtain it again through the OPC website by selecting “Verify Payments.” Provide your email address and the last four digits of the credit card that was used to make the payment and OPC will email you another payment confirmation. If these options do not work, call OPC at 1-800-487-4567 or the EDD’s Benefit Overpayment Collection Section at 1-800-676-5737, Monday to Friday (excluding state holidays), 8 a.m. to 5 p.m., Pacific Time.
Go to the OPC website for payment information: Select “Verify Payments,” and provide your email address and the last four digits of the credit card(s) used for the transactions. Payment verification can only be provided for transactions processed within the last 12 months.
For phone transactions or transactions older than 12 months: Call the OPC at 1-800-487-4567.
No. The ability to pay by credit card was established for your convenience. You may choose the same or an alternate method for future payments.
Five business days after making your credit card payment, call 1-800-676-5737 and utilize the automated Interactive Voice Response system and select option “1”. This system is available 24 hours a day, 7 days a week including weekends and holidays.
No. Credit card payments cannot be warehoused.
For online transactions: On the OPC Website, select “Help” for assistance.
For phone transactions: Call the OPC at 1-800-487-4567 for assistance.