Automated Telephone Information System

This information will help you use the Disability Insurance automated telephone system. Before you dial our toll-free 800 number, please take time to review this information. You will then be prepared to make the selection you need when calling the Disability Insurance Program.

For Disability Insurance Claim and General Information Call:

1-800-480-3287 (English)
1-866-658-8846 (Spanish)

You will hear a welcome message in English and Spanish. You will then be asked to:

• Press 1 to hear the recording in English
• Press 2 to hear the recording in Spanish

Special instructions or announcements may be played prior to the main menu. A brief description of menu items will then be provided. If you know the selection you want, you can press the number to bypass the main menu recording.

The Main Menu options are:

• Press 1 for information regarding your benefit payment:
  
  
  • Status of your New Claim:
    To access confidential new claim information using the automated telephone system, you will be asked to enter your:
    • Social Security Number.
    • Date of birth.
    • Mailing ZIP code.
    • Weekly benefit amount or 7-digit home phone number.
      
      You will select your PIN the first time you use the automated telephone system to access confidential benefit payment information.
  • Benefit Payment:
    Benefit payment information includes the authorized payment amount, the number of days paid, the beginning and ending date of the payment amount, and the date the payment was authorized. To access confidential benefit payment information using the DI automated telephone system, you will be asked to enter your:
    • Social Security Number.
    • Personal Identification Number, or PIN.
• Press 2 to request:
  
  
  • A copy of your Disability Insurance payment history. We will need your:
    • Social Security Number.
    • Full name and mailing address.
    • Year of your Disability Insurance claim.
  • A form to establish a Disability Insurance claim
    • Your full name and mailing address.
    • The quantity of claim forms you would like.
  • Payment history can also be viewed electronically. Log in to SDI Online to set up your online profile and/or receive claim information.
• Press 3 for general information about:
  
  
  • Continued claim form or Medical Extension form
  • Waiting Period.
  • Notice of Final Payment form.
  • Notice of Determination form and your Appeal rights.
• Press 4 for general information about:
  
  
  • How to qualify.
  • Benefits.
  • Pregnancy disability coverage.
• Press 5 for general information about:
  
  
  • Elective Coverage for the self-employed.
  • Disability Insurance contribution rate.
• Press 6 for the State Disability Insurance Online Help Desk regarding:
  
  
  • Registration.
  • Password/security questions.
  • Online claim filing.

Mondays and weekdays between the hours of 10 a.m. and 3 p.m. are our busiest calling times. For faster service you can call outside of these hours.

At any time while using the automated telephone system you may:

• Press 9 to return to the Main menu
• Press the star key (*) to repeat the menu

DI Automated Telephone Information System Map (PDF)

You may need to download the free Adobe Reader to view and print linked documents.

SDI Phone List