Privacy Policy

The Employment Development Department (EDD) recognizes that your privacy is a personal and fundamental right without exception. The EDD will value and protect your privacy and place strict controls on the gathering and use of personally identifiable data. Your personal information is not disclosed, made available, or otherwise used for purposes other than those specified at or before the time of collection, except with your consent or as authorized by law or regulation.

Privacy concerns specific to EDD:

  • EDD will only gather information through lawful means. Subsequent use of the information is limited to purposes not inconsistent with the purpose(s) given at the time of collection. California law permits that some information submitted or accessed by you to become public record under the Public Records Act. There are limitations that protect your personal information from inclusion within public records.
  • Internet mail is a communication tool; however, any data you send via Internet mail is not secured or encrypted. If you complete a survey or send the Department an e-mail message, your e-mail address and the information submitted will be collected and may be provided to other State agencies to better serve your needs. Do not send any confidential or personal information via Internet mail such as your social security number, account number, credit card number, or other data that could be compromised.
  • You are responsible for protecting the confidentiality of your user ID, password and PIN (personal identification number) that you use to interact with EDD electronically or by telephone. Providing this information to anyone else will allow them to access your confidential information.
  • If you notice an error or omission in your information, please contact the Department immediately via Contact Us, which provides access to toll-free telephone numbers and a secure Internet mail contact system, AskEDD. AskEDD provides a secure means for communication to EDD. This service allows you to make confidential inquiries to EDD programs and services. The AskEDD service is secure and encrypted, and is treated as confidential. You can also contact the Department by calling (916) 653-0707 for general information.
  • If you visit another Web site using a link from EDD’s Web site, you become subject to the privacy policy and conditions of that Web site. EDD will not be held liable for information or practices observed by other Web sites that provide access links from this Web site.
  • When you view information on the EDD website, some non-confidential data may be collected, such as the time and date of access and where you went during your visit. The Web site may place and subsequently retrieve simple text files called “cookies” that identify you and your computer to our Internet site. Cookies do not contain personal or confidential information about you and will only be used to monitor activity on this Web site.
  • EDD secures all personal information against loss, damage, modification, unauthorized access, or disclosure as required by federal and California Law, and the State Administrative Manual policy. Information voluntarily provided by you will be protected by the appropriate computer, network, and Internet technical security controls at the employee and departmental level to prevent unauthorized access. Some of these security controls are: password and user identification verification, data encryption, confidential transmissions, secure storage areas, and audit trails.
  • EDD employees will only use personal information submitted by you on a need-to-know basis in order to provide information or services. EDD employees are educated regarding the requirements of working with confidential and personally identifiable information as well as the consequences of misuse. EDD will not sell or distribute your personal information to any non-governmental entity without your consent or as authorized by law or regulation.
  • The EDD does not store or use personal information submitted by you any longer than necessary. If no longer required and in order to prevent unauthorized access or use of the data, your personally identifiable information is destroyed via purging, magnetic degaussing/erasing, shredding and/or other means of authorized confidential destruction. Regularly scheduled archiving, purging, and proper disposal of records and information is a standard practice throughout the Department.
  • Information on this Web site is public domain and may be copied and used as permitted by law, with the exception of pictures and official symbols. While EDD attempts to maintain a high degree of accuracy, the Department will not be held liable for errors or omissions that may occur.
  • As a public agency, EDD understands the importance of maintaining your privacy and will make every attempt to maintain your confidence and trust regarding the collection and use of your personal information.

This policy is developed and maintained in accordance with the Information Practices Act of 1977 (Title 1.8 [commencing with Section 1798] of Part 4 of Division 3 of the Civil Code), Sections 11015.5 and 11019.9 of the Government Code, and Sections 1094 and 1095 of the California Unemployment Insurance Code.

Contact Information

If you have questions or concerns regarding this Policy, please contact us at Ask EDD.

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