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Employment Development Department
Employment Development Department

FAQs - Employer Services OnlineSM

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  1. Go to the Employer Services Online Web page.
  2. Select “Enroll in Employer Services Online.”
  3. Follow the steps to enroll.

For more detailed information, go to Employer Services Online Enrollment Information.

  1. Go to the Employer Services Online login page; you can log in to use e-Services for Business, log in to use eWOTC, or log in to SIDES E-Response.
  2. Select “Forgot username?”
  3. Enter in the required personal information: first name, last name, email address, and last four (4) digits of your Social Security number.
  4. Perform the required security check.
  5. Answer the security questions you filled out when you registered.
  6. You will receive an email with a link to confirm your email address. This link will expire in 24 hours. Select this unique link and follow the steps to retrieve your username. If you do not respond in 24 hours, you will need to restart this process.

Usernames cannot be reset.

No, your username and password must be different.

  1. Go to the Employer Services Online login page; you can log in to use e-Services for Business, log in to use eWOTC, or log in to SIDES E-Response.
  2. Select “Forgot password?”
  3. Enter in the required personal information: first name, last name, email address, and last four (4) digits of your Social Security number.
  4. Perform the required security check.
  5. Answer the security questions you filled out when you registered.
  6. You will receive an email with a link to confirm your email address. This link will expire in 24 hours. Select this unique link and follow the steps to reset your password. If you do not respond in 24 hours, you will need to restart this process.

Use this link to log in and you will be directed to your profile: Employer Services Online profile.

You will have four (4) attempts to answer the security questions. After four (4) attempts, you will be locked out. 
Then, you will either need to:

  • Re-enroll using a different username and email address, or
  • Call the  EDD to unlock your account:
    • e-Services for Business – Taxpayer Assistance Center: 1-888-745-3886
    • eWOTC Customer Services: 1-866-593-0173
    • SIDES Technical Support Center: 1-855-327-7057

You can change your security questions and answers after you login to your Employer Services Online profile.

The EDD has instituted a network of distributed security to ensure the protection of your information. This may include the exchange of confidential information requiring that a user login to a secure site. The self-selected username and password and any information you send to the EDD is encrypted. See below for additional information on EDD Systems and Internet Security.

  • The EDD uses state-of-the-art firewall technology. This reduces the risk of outside attacks. A firewall protects the inside of the EDD’s computer systems by refusing entry to anything that is authorized.
  • The EDD’s security team constantly monitors attempts to break into our security systems to make sure that your information is safe and secure. We scan our network regularly for potential vulnerabilities.
  • Your username, password, and any information you send EDD are encrypted. Encryption is a process that protects information as it moves from your computer to EDD’s computers and back again.
  • Firewalls have been placed between users and EDD servers. They are also between EDD servers and systems where account data is housed.

For optimal experience of the EDD website and web-based applications, you must use a browser that supports 128-bit encryption. If your browser states that you cannot login, you may need to update your browser.

This website is best viewed using the latest version of your internet browser on your desktop or mobile device.

If you continue to experience problems with the EDD website, visit the Technical Help page.

This depends on what services you are trying to access:

  • e-Services for Business – Taxpayer Assistance Center: 1-888-745-3886
  • eWOTC Customer Services: 1-866-593-0173
  • SIDES Technical Support Center: 1-855-327-7057

You should enter your own information and not your client’s. If you enter your client’s information, then your client will be considered the agent instead of you.