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Employment Development Department
Employment Development Department

About the EDD

The Employment Development Department (EDD) is one of the largest state departments with employees at hundreds of service locations throughout the state and offers a wide variety of services to millions of Californians under the Job Service, Unemployment Insurance (UI), State Disability Insurance (SDI), Workforce Investment, and Labor Market Information programs. As California’s largest tax collection agency, EDD also handles the audit and collection of payroll taxes and maintains employment records for more than 18 million California workers.

One of the largest state departments, EDD has employees located at hundreds of service locations throughout the State who provide many important services to millions of Californians each year including:

For more than 70 years, the EDD has connected millions of job seekers and employers in an effort to build the economy of the Golden State.

Overview

The EDD is responsible for the state programs involving unemployment insurance, disability insurance, payroll tax collection, and job training/workforce services. This is a very wide variety of programs and services, and like any large organization, the EDD also has internal programs such as business support, information technology, legal, public relations, internal auditing, and administrative positions to support our programs,

Administering such programs in a two trillion dollar economy with nearly 16 million employed Californians is no easy task. The department requires talented people with various areas of expertise to ensure the department continues to meet its objectives and obligations to the people of California.

The EDD is one of the largest departments in state government. For statistical information about EDD benefits, fund balances, claims, taxes, or other EDD statistics, refer to the Quick Statistics Overview page.

The EDD Programs

Our department focuses on four major program areas The EDD is responsible for the state programs involving unemployment insurance, disability insurance, payroll tax collection, and job training / workforce services.

Below is a quick overview of our various branches:

Administration Branch

The Administration Branch provides administrative support to the EDD in order to carry out the EDD’s mission. The branch provides solutions to the Department’s business needs while ensuring compliance with statutes, regulations, and policy. The branch is comprised of three distinct divisions.

The Business Operations Planning and Support Division manages the EDD’s portfolio of facilities statewide; operates the EDD’s fully-integrated, computer-controlled printing and mail operations; handles the Department’s purchasing and contracting functions; manages the EDD’s fleet vehicles; and provides conference planning and transit program services to EDD staff.

The Fiscal Programs Division represents the Department in financial matters with state and federal agencies, develops recommendations for EDD management on policies and procedures regarding budget and disbursement, administers accounting systems, and maintains overall accountability for the Department’s funds.

The Human Resource Services Division oversees the EDD’s workforce management in the administration of recruitment, civil service testing, hiring, position allocation, payroll, employee benefits, management and staff training and development, labor relations, health and safety, adverse actions, workers’ compensation, employee assistance, and reasonable accommodation.

Disability Insurance Branch

The Disability Insurance Branch (DIB) administers the State Disability Insurance (SDI) program which provides partial wage replacement benefits to approximately 18.1 million California workers. Within the SDI program are two benefit programs: Disability Insurance (DI) and Paid Family Leave (PFL). The Branch also administers the Non-industrial Disability Insurance (NDI) program for the Department of Personnel Administration.

The DI program provides eligible workers with benefits ranging from $50-$1,173 a week for a maximum of 52 weeks. The PFL program, the first of its kind in the nation, provides benefits for bonding with a new child or to care for a seriously-ill family member. Benefit amounts are the same as DI but are limited to six weeks. The DIB serves internal (staff and other program branches) and many external (e.g., California taxpayers, employers, claimants, medical community, and voluntary plan administrators) customers.

The DIB has more than 1,300 employees. DI claims management offices are located throughout the state and the PFL call center and claims management office are located in Fresno. Three call centers are dedicated to responding to DI calls. The DIB Central Office in Sacramento provides operational support to executive staff and field operations by developing policies, procedures, training materials, and coordinating efforts to obtain services from other Employment Development Department entities.

Information Technology Branch

The Information Technology Branch supports the Employment Development Department’s business through the successful planning, deployment, and management of information technology (IT). The branch is split into five distinct divisions:

The Application Services Division provides application development services including analysis, design, development, maintenance, and support.

The Infrastructure Services Division provides systems administrations, systems management services, and provides a reliable and flexible IT environment.

The Production Services Division provides day-to-day operational support of IT production environment, including check processing operations, service desk, call center, application administration, and change and release management functions.

The Technology Governance Division is responsible for IT governance that includes database administration, enterprise architecture, legislative analysis, and IT policy and standards.

The Product Development Division manages IT projects using the full project lifecycle from initiation through planning, executing, controlling, and closing activities.

Policy, Accountability, and Compliance Branch

The Policy, Accountability and Compliance Branch (PACB) provides key audit, investigation, survey, evaluation, and review services to the programs administered by the EDD and partnering agencies. These services help programs operate effectively and efficiently, meet federal and State statutory and regulatory requirements, and protect the billions of dollars in financial assets that pass through the EDD annually.

The PACB has approximately 175 dedicated staff in 20 different classifications including analysts, auditors, investigators, administrative support staff, supervisors and managers, and executives.

The Audit and Evaluation Division (A&ED) provides value-added services to the Director and executive staff through consultation services; survey, research, and statistical analysis services; and audit and evaluation services of departmental programs and processes. In addition, the Compliance Review Office within the A&ED ensures the Workforce Investment Act programs are administered in accordance to federal and State laws, regulations, policy directives, and Office of Management and Budget guidelines.

The Investigation Division (ID) conducts both internal and external investigations to determine if fraud or embezzlement against the EDD’s benefit programs has been committed. The ID also investigates allegations of criminal and administrative misconduct by EDD employees and/or vendors, as well as physical assault incidents and/or other acts and threats of violence against EDD employees, properties, customers, and vendors located on EDD properties.

The Legislative and Intergovernmental Affairs Office (LIAO) develops legislative proposals and analyses and recommends departmental positions related to proposed and active legislation affecting EDD programs. The LIAO also serves as the primary contact for constituent inquiries from the Legislature, the Governor’s Office, and Congressional members on EDD matters related to EDD programs.

The Monitor Advocate Office ensures that migrant and seasonal farm workers receive equal employment services in both quality and quantity as all other customers.

Public Affairs Branch

The Public Affairs Branch (PAB) provides outreach, marketing, communication, and training services that promote the use and understanding of EDD programs and services. The PAB is made up of the Communications Office, Marketing and Constituent Services (MACS), and the Web Content and Usability Group (WCUG).

The Communications Office provides information on the Employment Development Department’s (EDD) services, programs, and policies to the general public and specific audiences, including the media and its outlets.

MACS is responsible for the coordination and communication of the EDD’s marketing policies, principles, issues, and efforts.

WCUG is responsible for the timely posting of information on the Department’s public Web site. All content must be accurate and consistent to ensure the public is well informed of the EDD’s programs and services.

Tax Branch

The Tax Branch (TB) administers the collection, accounting, and auditing functions of California’s payroll tax program. The program consists of Unemployment Insurance and Employment Training Tax, which are employer contributions, and State Disability Insurance and Personal Income Tax, which are withheld from employees’ wages. Each year, the EDD collects approximately $50 billion dollars in payroll taxes and processes more than 30 million employer tax documents and remittances.

Unemployment Insurance Branch

The Unemployment Insurance (UI) Branch administers the employer-funded UI program, a short-term wage replacement program for unemployed individuals.

The mission of the UI Branch is to provide comprehensive unemployment insurance services to California’s workers and employers. These services sustain economic prosperity in California communities, provide income replacement, and assist in the reemployment of workers.

The UI Branch’s major functions include filing UI claims, determining eligibility, and paying benefits timely and accurately; analyzing and applying applicable federal and state laws; performing program administration and oversight, including developing and implementing program policy and procedures; planning and developing automation projects; accounting for UI and Disability Insurance benefits; and maintaining the integrity of the UI program and UI Trust Fund.

The UI Branch consists of five divisions, three of which are located in numerous field offices spread throughout California. The two remaining divisions, and the branch office, provide direct support to the field divisions by providing policy, procedure, and workload management.

Workforce Services Branch

The Workforce Services Branch (WSB) is comprised of two Central Office Divisions: The Central Office Workforce Services Division (COWSD) and the Labor Market Information Division (LMID), which support the EDD staff in the field and provide program guidance to Workforce Innovation and Opportunity Act (WIOA) funded partners located throughout California. The WSB also has three field divisions which directly deliver services to the public: the Northern Division, the Los Angeles/Ventura Division, and the Southern Division. The WSB field divisions are key partners to the America’s Job Center of CaliforniaSM (AJCC) locations throughout California. Staff provides individualized and basic career assistance to individuals complementing the array of services offered at the local AJCC.

The COWSD is responsible for administering the Wagner-Peyser and the WIOA programs, which provide critical services to California’s job seekers and employers through local AJCC locations. The COWSD

The LMID regularly collects, analyzes, and publishes information about California’s labor markets. In addition to employment and unemployment data, the LMID provides economic development and planning information; industry and occupational characteristics, trends, and wage information; and social and demographic information. The LMID also provides technical assistance and customized data services for State and specific geographic areas.